Privacy Policy & Terms of Service​

Privacy Policy & SMS Terms and Conditions

Effective Date: August 24, 2026

Company Name: Woof's Play & Stay

Website: https://www.woofsplaystay.com/

Contact Email: contactus@woofsplaystay.com

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1. Privacy Policy

At Woof's Play & Stay, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and protect your information when you interact with our website, book services (daycare, boarding, grooming, or training), or communicate with us.

Information We Collect

We may collect personal details including, but not limited to:

● Contact Information: Full name, email address, phone number, physical address, and emergency contact details.

● Pet Information: Vaccination records, medical background, dietary preferences, and behavior profile notes.

● Account & Transaction Data: Booking histories, payment records, and communication preferences.

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How We Use Your Information

We use your information solely to deliver pet care services, manage reservations, issue billing, and communicate essential updates.

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Non-Sharing of Mobile Data (A2P Compliance)

● SMS Consent & Phone Numbers: Mobile opt-in, SMS consent, and phone numbers collected for text messaging purposes will not be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

● General Personal Data: We do not sell or share personal data with external parties except as necessary to fulfill service functions or where required by law.

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Data Protection

We utilize commercially reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, theft, disclosure, or modification.

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2. SMS Terms & Conditions

By opting in to receive SMS text messages from Woof's Play & Stay, you agree to the following

terms and conditions:

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Opt-In Methods

You may opt in to receive text messages from us via:

● Checking the SMS consent box on our online booking forms or website contact forms.

● Opting in verbally during a conversation with our staff.

● Filling out paper registration forms in person at our locations.

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Types of SMS Communications

When you opt in, you may receive text messages related to:

● Appointment and reservation confirmations or reminders.

● Follow-up messages regarding recent stays or visits.

● Real-time updates regarding your pup while in our care.

● Billing, scheduling alerts, and service announcements.

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Message Frequency

Message frequency may vary depending on your interactions and reservation activity with us. For example, you may receive up to 2–4 SMS messages per week regarding upcoming bookings, pet updates, or account notifications.

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Cost Disclosure

Message and data rates may apply depending on your mobile carrier's pricing plan for domestic or international text messages.

 

Opt-Out Method (How to Stop)

You may opt out of receiving text messages at any time. To stop receiving SMS messages, reply STOP to any text message received from Woof's Play & Stay. You will receive a final confirmation text acknowledging your removal from our messaging list.

 

Customer Support (Help)

If you experience any issues or need assistance, reply HELP to any text message you receive, or contact us directly at contactus@woofsplaystay.com or via our front desk staff.

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3. Changes to This Policy

Woof's Play & Stay reserves the right to update or modify this Privacy Policy and SMS Terms at any time. Any changes will take effect immediately upon posting to the website. Your continued use of our services constitutes acceptance of the revised policies.

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4. Contact Us

If you have any questions or concerns regarding our Privacy Policy or SMS practices, please reach out to us at:

Woof's Play & Stay

Email: contactus@woofsplaystay.com

Website: https://www.woofsplaystay.com